Warranty & Aftersales Policy

Last Updated: 2nd July 2024

At SW Van Conversions & Sales Ltd, we are committed to providing a fair, transparent and legally compliant aftersales experience for every customer. The information below outlines your rights under UK consumer law, the scope of our warranty cover, and our policy on cosmetic concerns, deposits, repairs, and warranty expiry.

This policy applies to all retail campervans sold by SW Van Conversions & Sales Ltd.

📌 Coverage Summary

All retail campervans sold by SW Van Conversions & Sales Ltd include a 12‑month mechanical and electrical warranty provided through Autoprocess Warranty, a third‑party warranty administrator.

This policy applies to all retail campervans sold by SW Van Conversions & Sales Ltd, unless the vehicle is sold as a trade or wholesale sale, in which case no warranty, aftersales support, or Consumer Rights Act protections apply.

🔧 Mechanical Warranty (Autoprocess Warranty)

The mechanical and electrical warranty covers key components and systems subject to terms and conditions based on the age, mileage, and service history of the vehicle.

Warranty claims must be authorised by Autoprocess before work is carried out.

Repairs must be completed by a VAT‑registered garage that agrees to work with Autoprocess.

Labour rates may be capped by Autoprocess.

Certain camper‑specific items (e.g. electrical systems) may be covered depending on the plan.

Wear and tear may be covered if the vehicle is under 60,000 miles (Autoprocess dependent).

The warranty does not include pickup services or courtesy vehicles.

SW Van Conversions & Sales Ltd will not pay for work done at other garages unless explicitly approved by Autoprocess.

🚫 Warranty Exclusions That May Void Cover

Renting out the vehicle commercially

Failing or missing an MOT or servicing

Excessive mileage or abusive use

Modifications, misuse, or third‑party interference

🎨 Cosmetic Return Policy

Under the Consumer Rights Act 2015, used vehicles must be of satisfactory quality, taking into account age, mileage, price, and prior use. Minor cosmetic imperfections are therefore expected and do not, in themselves, constitute a fault.

Cosmetic concerns include:
Paintwork blemishes, lacquer peel, scratches, trim wear, stone chips, faded plastics, or general age‑related imperfections.

📍 Our Cosmetic Return Policy

Cosmetic concerns must be reported in writing within 7 calendar days of vehicle collection.

The vehicle must be returned to our premises within 30 calendar days for inspection.

We do not provide a vehicle collection service or courtesy vehicle.

Transport of the vehicle to us is the responsibility of the customer.

If the vehicle is not returned within the specified timeframe, or if the condition has deteriorated due to continued use, environmental exposure, poor maintenance, pressure washing, impact damage, or third‑party interference, we may be unable to assess or verify the original issue.

In such cases, no refund, rectification, or goodwill contribution will be offered, and the matter will be considered closed.

Note: Paintwork, trim, and bodywork are not covered under the mechanical warranty.

⏳ Warranty Expiry – Important Note

The 12‑month warranty is fixed from the date of sale.

Carrying out repairs within the warranty period does not extend the term.

Once expired, SW Van Conversions & Sales Ltd is no longer responsible for mechanical or electrical issues unless expressly agreed in writing.

If the same fault reoccurs after expiry and was previously addressed under warranty, the matter is closed unless Autoprocess accepts a new claim.

If a concern is raised within the warranty period but the vehicle is not returned for inspection during that time, we are not obligated to act once the warranty expires.

📣 Timely Reporting of Faults During Warranty

All faults must be reported as soon as reasonably possible after they arise. Customers are expected to:

Notify us or Autoprocess promptly when an issue is first noticed

Avoid delaying notification or accumulating a list of faults over an extended period

We reserve the right to decline or limit claims where faults are reported late into the warranty period and appear to have developed or worsened due to delayed reporting or prolonged continued use.

This aligns with the Consumer Rights Act 2015, which requires that sellers be given a reasonable opportunity to inspect and address faults.

🔁 Warranty Extensions

Customers may have the option to extend their Autoprocess warranty beyond the 12‑month period by purchasing additional cover, either directly through Autoprocess or via SW Van Conversions & Sales Ltd, provided the extension is arranged before the original expiry date.

Where an extension is in place:

The extended warranty period will be confirmed in updated documentation.

All terms, exclusions, and claim procedures remain the same.

Claims during the extended period must be submitted through Autoprocess and pre‑approved.

Once the initial 12‑month warranty expires:

SW Van Conversions & Sales Ltd has no further legal or contractual responsibility for aftersales support.

All responsibility lies with Autoprocess for authorisation, claims handling, and repair decisions.

We cannot intervene, reimburse, or inspect faults arising during extended cover.

📝 Legal Basis

This policy is governed by UK law and respects the Consumer Rights Act 2015. Any issues regarding vehicle quality or merchantability must be raised within a reasonable timeframe, and we must be given a fair opportunity to assess and address any complaint.

This document may be updated from time to time. The most recent version will always be available on our website.